FAQ

A credit union is a not-for-profit, cooperative financial institution. It is member-owned and controlled through a volunteer board of directors who are elected by the membership. The volunteer board establishes and revises policies, sets loan and dividend rates and directs certain operations. This allows our members to have a convenient, safe place to save and borrow at great rates at a financial institution which exists to benefit them, not to make a profit.

A credit union serves a specific group of people, such as a group of employees from a specific company. This is called our field of membership. Any company that joins the credit union is called a Select Employee Group. In order to open an account, you must be in our field of membership by working for one of our Select Employee groups. You may also join under family eligibility if any of your family members are currently members of Century Federal Credit Union. Family members eligible for membership include spouse, child, sibling, parent, grandparent, grandchild, stepparents, stepchildren, stepsiblings and adoptive relationships.

Credit unions promote the financial well-being of members, including those of modest means, through a system that is cooperative, member-owned, volunteer directed and not-for-profit. Unlike banks, credit unions exist solely to serve their members, not to pay high dividends to an outside group of stockholders. Credit union income is returned to members and that's why credit unions can offer higher interest rates on deposits and lower rates on loans.

Credit unions and banks differ in four significant areas: Membership, Rates/Fees, Structure and Taxes. Below describes some of the basic differences in each of the categories.

Membership

Credit Unions

• Under federal and state laws, credit unions may only offer membership to individuals who belong to a select group. Other credit unions' field of membership is defined by geographic boundaries, known as community charters.

Banks

• Banks face no restrictions on who they serve>

Rates and Fees

Credit Unions

• Membership requires a deposit of as little as $5
• On average, compared to banks, credit unions pay members higher dividend rates on deposit accounts and offer loans at lower interest rates
• Earnings from credit unions are given to members in the form of higher deposit rates and lower loan rates
• Fees, such as NSF and overdraft fees, are generally lower

Banks

• Banks usually require a minimum deposit of $50 to $100 to open an account
• Compared to credit unions, banks pay the customer lower interest rates on deposit accounts and offer loans at higher interest rates

Structure

Credit Unions

• Credit Unions are member-owned, not-for-profit financial cooperatives
• Credit Unions operate under a one member, one vote system
• Most credit unions have volunteer, unpaid boards
• Earnings of credit unions are returned to members in the form of higher interest rates on deposit accounts and lower loan rates (minus operating expenses)

Banks

• Banks are for-profit, board and stockholder controlled, financial corporations
• Stockholders hold influence in the bank based on the total value of their stocks
• Customers of a bank who are not stockholders do not own a financial interest in the bank
• Profits of banks are divided among the stockholders (minus operating expenses)

Taxes

Credit Unions

• Credit Unions do not pay federal income tax on earnings however state chartered credit unions do pay other relevant taxes such as payroll, property and sales taxes
• Credit Unions were granted by Congress, a federal tax exemption based on their unique structure as non-profit cooperatives

Banks

• Banks do pay federal income taxes on corporate profits, although there are many banks that qualify for tax exempt status under subchapter S of the IRS Code

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To join Century Federal, simply stop by one of our branches and complete a membership application. We require a $5 deposit into a share account as well as verification of eligibility (such as a pay stub or work ID) and identification (such as a Driver’s License or State ID). Membership can also be established through the mail if you aren’t able to visit a branch.

Yes, if you are retired from one of our current Select Employee Groups, then you are eligible to join Century Federal. Please contact one of our branches or our Member Support Center for details.

No, once a member, always a member whether you change jobs or relocate elsewhere. Your membership will always carry with you regardless of the changes you make.

As soon as your $5 membership share account has been established, you can apply for a loan or utilize any of our products and services.

We require a minimum $5 balance in your Membership Share Account.

Your share savings suffix is 0, and your share draft checking suffix is 7. For all other suffixes, please contact one of our branches or call our Member Support Center.

Our routing number is 241075056.

Yes, your accounts are federally insured through the National Credit Union Administration (NCUA).

No, we do not have a monthly fee for our checking account.

We do not require a minimum balance in a checking account unless you would like to earn dividends. If you would like to earn dividends on your checking account, then you would need to maintain an average daily balance of $1,000.

Yes, your share savings account serves as an automatic overdraft source (up to 6 times monthly). We also offer an Overdraft Line of Credit, subject to credit approval, that can be utilized for overdraft purposes.

Yes, we do offer a debit/check card with our checking account. Debit Check card details.

A stop payment can be made at any of our branches, by calling our Member Support Center or through your online banking account. To process online, simply log in to Online Banking and select Account Services. You will need to know the check number(s) you wish to stop.

Yes, our Regular Share Draft Checking account earns dividends. In order to receive dividends on the account, an average daily balance of $1,000 must be maintained.

Yes, we do offer a business checking account. It works just like our Regular Share Draft Checking account.

Direct deposit is a fast, safe and secure way to electronically put your paycheck into your account without having to make a trip to the credit union. Direct deposit replaces your paper check with an electronic one. Your paycheck is electronically deposited to an account of your choice and often times is available before the credit union opens on your payday! Signing up is easy. Your Human Resources/Payroll Department will have a simple form for you to complete. You will need your credit union account number and the credit union’s routing number.

Payroll deduction is like direct deposit, but instead of depositing your entire paycheck, you can elect to deposit a portion. That portion is considered a payroll deduction. Signing up is easy. Your Human Resources/Payroll Department will have a simple form for you to complete. You will need your credit union account number and the credit union’s routing number.

Many methods are available for depositing your money into Century Federal. Stop by a branch, mail in a deposit, have your funds direct deposited or payroll deducted, or deposit your funds at an ATM!

Many methods are available for withdrawing your money from Century Federal. Stop by any branch with a valid ID, use your ATM card, call our Member Support Center and have your funds mailed to you or go online and use our online banking for a withdrawal.

A wire transfer can be requested in person or over the phone. Your signature is required to complete the request; therefore if the wire is processed over the phone, you will need to have access to a fax machine. For more information, please call our Member Support Center.

Century Federal offers a Christmas Club account with great flexibility. You can access the account just like a regular savings account without any fees or penalties.

Many methods are available for starting a Christmas Club. Feel free to stop by any branch, mail in a member application for a Christmas Club or use online banking to create the new Christmas Club. The account is $5.00 to get started and will earn dividends with a $50 average daily balance.

No, we do not charge any fees with our Christmas Club account!

Century Federal has a loan for all of your lending needs. We offer, Signature/Personal Loans, Overdraft Line Of Credit Loans, New and Used Auto, Boats, Motorcycles, RVs, Mobile Homes and Camper Trailer Loans, Credit Cards, Share Secured Loans, Share Certificate Loans, First Mortgages, Second Mortgages, Home Equity and Home Equity Line of Credit Loans.

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Century Federal Credit Union does not charge any pre-payment penalties or fees. You can prepay your loan at any time!

You can request a copy of your credit report through any of the 3 credit bureaus, Equifax, TransUnion or Experian. In addition, you can request a free copy of your credit report through www.freecreditreport.com. If for any reason Century Federal was unable to approve your loan request, we will also notify you in writing how you can obtain a free credit report.

Yes! You can apply for a loan online or mail in your loan request.

Yes! Century Federal Credit Union offers First Mortgages, Second Mortgages, Home Equity, Home Equity Line of Credits, and Non-Owner Occupied Mortgages.

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View ATM locations.

Enjoy surcharge-free transactions using the Alliance One and MoneyPass ATM Networks as part of your Century Federal membership benefits!

• Century Federal-owned ATMs: FREE to all members
• Alliance One ATMs: First 4 monthly transactions FREE
• MoneyPass ATMs: First 4 monthly transactions FREE

Five or more transactions conducted on either the Alliance One or MoneyPass ATM networks will be charged a $1.50 fee per transaction by Century Federal. The Century Federal transaction fee of $1.50 is waived if the member has a combined balance of $2,000.00 in their account or has a Share Savings, Share Draft Checking, Direct Deposit and e-Statements.

Yes, we offer a MasterCard Debit card with our checking account.

If you are experiencing problems with your ATM or MasterCard Debit card, call or stop by any branch for assistance. You can also call the Member Support Center for assistance.

Call or stop by any branch for assistance if you need to report your ATM or Debit card lost or stolen. The Member Support Center may also be contacted. If you have discovered your card is missing after operating hours, please call 1-800-523-4175 for immediate assistance.

No, our online Home Banking is completely free!

No, our online Bill Pay is completely free!

With one simple phone call, you can verify account balances and deposits, find out if a check has cleared, review transaction history, transfer funds between Century Federal accounts, make loan payments, learn current share, loan and certificate rates, request a check withdrawal from your account or line of credit, make transfers to another member's account (requires separate agreement signed by both parties) 24 hours a day, 7 days a week!

iTalk is completely free and can be used as often as you'd like!

The iTalk phone number is (216) 535-3288 OR (800) 626-7974.

Navigating through iTalk is easier than ever by giving you the option to make your selections using a touch tone response or voice activated response. The service has audio instructions that will prompt you step by step to help you complete your requests. You will need your account number and Access Code in order to access your personal account information.

iTalk is our automated service that you can access account information by using a telephone. The Online Banking is our electronic service that you can access account information by using a personal computer.