Your Century Federal Visa card has a whole new look! While the design of your credit card will change, you will continue to earn 1.0% cash back on purchases, and your interest rate structure will not change.
Here's what you need to know about your new Visa card:
- You will continue to earn 1.0% cash back on your day-to-day purchases
- There's no limit on the amount of cash back you can earn
- You will receive an automatic payout of the cash back rewards you have earned in the form of an account credit each year in January
- You will be able to see the rewards you have earned through Online Banking, on your credit card statements/eStatements, or by using the CFCU Visa app on your smartphone.
- No annual fee
Visa Platinum 1.0% Cash Back Card FAQs
When will I receive my new card?
You will automatically receive your new card by the end of October as long as you continue to meet our credit criteria. Once you receive your new card in the mail, you will have 30 days to activate it. Please be sure to activate your new card, as your old card will expire 30 days after you receive your new one.
You can activate your new card by calling 800-527-7728.
Will I need to update credit card information where I have it saved on other retailers’ website?
Yes. The account number on your new card will change including the 3-digit CVV number on the back.
Will payments to my account that I have previously scheduled be made?
Any payments you have previously scheduled to be paid through October 12, 2019 will be paid. Any payments scheduled from October 13, 2019 through October 16, 2019 will not post due to system maintenance. The system will resume this functionality on October 17, 2019.
What will happen to the existing cash back rewards I have earned since the last payout in January 2019?
You will be able to see the rewards you have earned through Online Banking, on your credit card statements/eStatements, or by using the CFCU Visa app on your smartphone.
Who do I call with additional questions about my card?
For any credit card related inquires, please call our Member Service Center at 216-535-3200. If you have questions regarding your account outside of regular business hours, please contact the 24-hour customer service line at 866-820-3088.
Will I be able to open a new Visa Platinum 1.0% Cash Back account if I close my existing account?
No. If you decide to close your existing Visa Platinum 1.0% Cash Back credit card account, you will not be able to open a new one.
What do I do if my card is lost or stolen?
To report a lost or stolen Century Federal Visa Card please call the following numbers: