The security and protection of member information is of utmost importance to Century Federal Credit Union. Our team is extremely diligent in preventing and thwarting potential fraudulent access to member accounts. Our systems are continually scanned for intrusion and our team is extensively trained on recognizing and preventing social engineering attempts.
Upon becoming aware of any fraudulent activity, the credit union will proactively take the steps necessary to protect your personal information and contact law enforcement if needed. Here are ways you can better protect your data:
- Fraud Monitoring, Travel Monitoring and Alerts
If you plan to travel domestically or internationally, we ask that you contact us as soon as you have finalized your travel plans and we will make a note on your account. That way, our internal fraud monitoring teams won't flag your transactions as suspicious activity. An employee at the branch nearest you will be glad to help, or you may contact our Member Service Center at 216-535-3200.
- Card PIN Security
Protect your confidential information, account numbers, and debit/ATM/credit card information from identity thieves. Do not write down your personal identification number (PIN) or share your PIN with anyone. Century Federal will never ask you for your PIN. It is recommended that you change your PIN every six months.
- Identity Theft
If you believe you are the victim of identity theft, contact Century Federal immediately! Our fraud monitoring teams will take the necessary steps to protect your accounts. If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, call us at 216-535-3200 or email us at firstname.lastname@example.org.
- Lost/Stolen/Missing Cards or Checks; Unauthorized Withdrawal
Call our Member Service Center at 216-535-3200 immediately to report a lost, stolen or missing ATM card, credit or debit card, or checks, or if you see an unauthorized withdrawal in your account. Inform your local police department of any criminal activity involved in the claim of lost, missing, or stolen checks or unauthorized withdrawals in your account. You can also call the the 24-hour customer service line at 866-820-3088 when calling outside of regular business hours.
- Online Banking
Century Federal is proud to announce our new Online Banking and Mobile platform! Our new Online Banking system allows you to interact with us safely, securely and more conveniently. Every member that uses the Online Banking system will have his or her unique login information that is the username and password. Please do not disclose or share your Online Banking login information with anyone else. As an added protection, always log out after using Century Federal’s Online Banking system via your web browser or the mobile app. Also, make sure your smartphone, tablet or other technology you utilize to access our Online Banking system has the latest software. This ensures you are protected by updated security measures. Use passcodes on all your devices.
Only download Century Federal’s mobile banking app from the Apple App Store or Google Play and not from a third-party website. Identity thieves may develop and publish fake mobile banking applications designed to look like an official Century Federal Credit Union mobile banking app in order to collect your personal information, including username/password, with the goal to commit identity theft or account takeover.
If you think your Online Banking login information has been compromised, immediately:
- Ensure your computer's firewall, anti-virus and spyware detection software is current.
- Run a virus scan on your computer and clean up any viruses or trojan software detected.
- Change your Online Banking username and password from an uninfected computer.
- Change your mobile password or enable touch ID (if available).
- Advanced Member Authentication
Century Federal uses advanced methods of verification and authentication on different types of transaction requests. Depending on the type of transaction, we will ask you to answer several security questions that serve as an added layer of protection for your information and accounts.
- Phishing, Smishing and Vishing Attempts - Beware!
Be wary of emails (Phishing), text messages (Smishing) or phone calls (Vishing) that request your confidential information such as your Social Security Number, member numbers, login IDs, PINs and passwords, or any other personally identifiable information.
If an email looks suspicious or is from an unknown source, don’t provide any information and don’t open attachments or click on links, even if the email threatens to close or suspend your account or states your account has been compromised.
- Email, Text and Phone Safety
If you receive a suspicious email or text claiming to be from Century Federal, do not open it or click on the link. Contact our Member Service Center immediately at 216-535-3200 or your nearest branch to report the suspicious communication. We will verify whether the communication is from Century Federal, or a phishing attempt. Again, Century Federal will never ask for your personal information via email.
If you receive a suspicious phone message from someone claiming to be calling from Century Federal, please call our Member Service Center immediately at 216-535-3200. We will verify whether the phone message is legitimate or a vishing attempt.
- Statement Information Protection
Your statements are a great way to monitor the activity on your account, as well as detect any possible fraudulent transactions. You can also monitor account activity through our Online and Mobile Banking system and set up account alerts.
You should never discuss or reveal any of your account information to an outside party unless you intend that person to have access to and control of your account. Always keep your checkbook and debit card in a safe place. Carry as little personal information with you as possible, such as your Social Security card or checks, as they can be collected and used for fraudulent activity.
Remember, if you suspect any fraudulent activity on your account, please call us at 216-535-3200.