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Fraud Prevention

If you believe your identity and/or account information may have been compromised, contact Member Services immediately at 216-535-3200.

Is a scammer getting unemployment benefits in your name?

In a large-scale scam erupting in the midst of the Coronavirus pandemic, imposters are filing claims for unemployment benefits, using the names and personal information of people who have not filed claims. People learn about the fraud when they get a notice from their state unemployment benefits office or their employer about their supposed application for benefits.

Click here for more information.

Beware of Mail Fraud Attempts

Recently, we have been misrepresented in letters being mailed from fraudulent companies stating they have unclaimed funds for members originating from Century Federal Credit Union. This is simply not true, and is a fraudulent attempt to gather personal data for malicious reasons.

If you have been contacted via mail, phone, email, or text, and have been asked to provide confidential data about yourself or your accounts, please call Member Services immediately at 216-535-3200. 

As a reminder, no one from Century Federal will ever ask for your personal information, debit or credit card number on a phone call, email, or text message. If our credit card fraud department ever calls to confirm activity, they will only discuss suspicious transactions with you. They will never ask for PIN number or other non-public information. If you feel uncomfortable giving this information to someone that calls, you can always terminate the call and call us back at the number on your card or by contacting Member Services at 216-535-3200.

Be Aware of Phone Number Spoofing Fraud Attempts

  • If you receive a phone call, email or text claiming to be from CFCU, asking you for personal identification, member number, or account information, DO NOT RESPOND! Fraudsters may attempt to “spoof” legitimate CFCU phone number(s). Legitimate calls, emails or texts from CFCU would never contain a request for account information.
  • No one from Century Federal will ever ask for your debit or credit card number on a phone call, email, or text message. If our credit card fraud department ever calls to confirm activity, they will only discuss suspicious transactions with you. They will never ask for PIN number or other non-public information. If you feel uncomfortable giving this information to someone that calls, you can always terminate the call and call us back at the number on your card or by contacting Member Services at 216-535-3200.
  • If you receive a phone call asking for personal information:
  1. DO NOT give any personal information
  2. Request the name of the person who is calling you
  3. Hang up and please call Member Services at 216-535-3200 immediately

Here are some ways to protect yourself and your identity:

  • Never share account or card information. This includes your online banking login information (username/password), account numbers, social security number, personal identification number(s)/PIN(s).
  • Do not provide personal information via email. Email is not a secure way to communicate.
  • Wait to "share". Avoid posting on social media when you are on vacation and when you will be returning advertising that your home will be empty. Wait until you get back to post those fun photos!
  • Secure your mail. Place outgoing mail in a post office collection box and not in your own mailbox. If you are going to be away from home for more than a couple of days, have the US Post Office hold your mail. CFCU online banking and e-statements are a great option!
  • Set up security and account alerts in online banking to make you’re aware of any account activity you didn’t authorize.
  • Use unique passwords at every website, never use the same password at two different websites. A password vault is the best way to create and track complex passwords.
  • Never answer security questions with publicly discoverable information. If all of your social media followers know the year you graduated from high school, that would not be a good security question/answer pair option.
  • Review your account regularly. If you notice something suspicious, contact the credit union immediately!
  • Safely dispose of personal information. Shred any documents that have personal or financial information.
  • Review your credit report annually. Request a free copy of your credit report at: www.annualcreditreport.com or by calling: 1-877-322-8228
If you believe your identity and/or account information may have been compromised, contact the Federal Trade Commission immediately for guidance and to report identity theft. Read below for more information.


Fraud Prevention FAQ

  • What is identity theft?

  • How can I protect myself from identity thieves?

  • How can I resolve identity theft?

  • What is Phishing, SMiShing, and Vishing?

  • What is malware?

  • What is payment fraud?

  • How can I bank securely on my mobile device?