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Routing Number: 241075056
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Routing Number: 241075056
Member Questionnaire
*
Indicates Required
First Name
*
Last Name
*
Email
*
Phone
*
Which generation are you a member of?
*
Baby Boomer (1964 and before)
Gen X (1965–1984)
Gen Y (1985–2010)
Gen Z (2011–present)
How long have you been a member of Century Federal?
*
How often do you visit one of our branches when you need to conduct your banking?
*
Always
Frequently
Rarely
Never
What do you use our branch for?
*
How often do you transact your banking using your mobile device or online?
*
Always
Frequently
Rarely
Never
Do you pay your bills using Century Federal's online banking?
*
Always
Frequently
Rarely
I use another institution for paying bills
If you use bill pay at another institution, what would entice you to also use Century Federal?
How concerned are you with the safety of your information (Cyber Security)?
*
Do you feel confident that CFCU is protecting your information?
*
Do our operational/customer service hours meet your needs? If not, what hours would serve you better?
*
Branch
Call Center
How often do you interact with our Call Center?
*
Frequently
Rarely
Never
Are our branches and ATMs conveniently located?
*
Branches
ATMs
Is Century Federal your primary financial institution?
*
Yes
No, I use other financial institutions for:
Checking
Loans
Credit Cards
Bill Pay
Online and Mobile Banking
If we are NOT your primary financial institution, why not?
Do you see a unique value in having Century Federal as your financial institution? Why or why not?
The following is a list of our product/services. Which do you use? Which of these were you unaware that we offer? Please also indicate whether you use the product/service elsewhere.
Product/Service
I use
Unaware of
Use Elsewhere
Share Savings
I use Share Savings
I was unaware of Share Savings
I use Share Savings elsewhere
Share Draft Checking
I use Share Draft Checking
I was unaware of Share Draft Checking
I use Share Draft Checking elsewhere
Christmas Club Savings
I use Christmas Club Savings
I was unaware of Christmas Club Savings
I use Christmas Club Savings elsewhere
IRAs
I use IRAs
I was unaware of IRAs
I use IRAs elsewhere
Money Market Savings
I use Money Market Savings
I was unaware of Money Market Savings
I use Money Market Savings elsewhere
Term-Share Certificates
I use Term-Share Certificates
I was unaware of Term-Share Certificates
I use Term-Share Certificates elsewhere
Step-Up Term-Share Certificates
I use Step-Up, Term-Share Certificates
I was unaware of Step-Up, Term-Share Certificates
I use Step-Up, Term-Share Certificates elsewhere
Youth Club Accounts
I use Youth Club Accounts
I was unaware of Youth Club Accounts
I use Youth Club Accounts elsewhere
Debit Cards
I use Debit Cards
I was unaware of Debit Cards
I use Debit Cards elsewhere
First and Second Mortgages
I use First and Second Mortgages
I was unaware of First and Second Mortgages
I use First and Second Mortgages elsewhere
Low-Cost Mortgages
I use Low-Cost Mortgages
I was unaware of Low-Cost Mortgages
I use Low-Cost Mortgages elsewhere
Home Equity Line of Credit
I use Home Equity Line of Credit
I was unaware of Home Equity Line of Credit
I use Home Equity Line of Credit elsewhere
Home Equity Line of Credit with Fixed Rate Lock Options
I use Home Equity Line of Credit, with Fixed Rate Lock Options
I was unaware of Home Equity Line of Credit, with Fixed Rate Lock Options
I use Home Equity Line of Credit, with Fixed Rate Lock Options elsewhere
VA Loans and FHA Loans
I use VA Loans and FHA Loans
I was unaware of VA Loans and FHA Loans
I use VA Loans and FHA Loans elsewhere
New & Used Auto Loans
I use New and Used Auto Loans
I was unaware of New and Used Auto Loans
I use New and Used Auto Loans elsewhere
Motorcycle Loans
I use Motorcycle Loans
I was unaware of Motorcycle Loans
I use Motorcycle Loans elsewhere
Boat & RV Loans
I use Boat and RV Loans
I was unaware of Boat and RV Loans
I use Boat and RV Loans elsewhere
Cash Back & Rewards VISA Cards
I use Cash Back and Rewards VISA Cards
I was unaware of Cash Back and Rewards VISA Cards
I use Cash Back and Rewards VISA Cards elsewhere
Secured VISA Cards
I use Secured VISA Cards
I was unaware of Secured VISA Cards
I use Secured VISA Cards elsewhere
Business VISA Cards
I use Business VISA Cards
I was unaware of Business VISA Cards
I use Business VISA Cards elsewhere
Signature Loans
I use Signature Loans
I was unaware of Signature Loans
I use Signature Loans elsewhere
Personal Line of Credit
I use Personal Line of Credit
I was unaware of Personal Line of Credit
I use Personal Line of Credit elsewhere
Small Business Loans
I use Small Business Loans
I was unaware of Small Business Loans
I use Small Business Loans elsewhere
Student Loans
I use Student Loans
I was unaware of Student Loans
I use Student Loans elsewhere
24/7 Online & Mobile Banking
I use 24/7 Online and Mobile Banking
I was unaware of 24/7 Online and Mobile Banking
I use 24/7 Online and Mobile Banking elsewhere
24/7 Audio Response System
I use 24/7 Audio Response System
I was unaware of 24/7 Audio Response System
I use 24/7 Audio Response System elsewhere
Mobile Remote Deposit
I use Mobile Remote Deposit
I was unaware of Mobile Remote Deposit
I use Mobile Remote Deposit elsewhere
Alliance One & Money Pass — surcharge-free ATM networks
I use Alliance One and Money Pass - Surcharge-Free ATM Networks
I was unaware of Alliance One and Money Pass - Surcharge-Free ATM Networks
I use Alliance One and Money Pass - Surcharge-Free ATM Networks elsewhere
Popmoney
I use Popmoney
I was unaware of Popmoney
I use Popmoney elsewhere
Safe Deposit Boxes
I use Safe Deposit Boxes
I was unaware of Safe Deposit Boxes
I use Safe Deposit Boxes elsewhere
Domestic & International Wire Transfers
I use Domestic and International Wire Transfers
I was unaware of Domestic and International Wire Transfers
I use Domestic and International Wire Transfers elsewhere
Courtesy Pay
I use Courtesy Pay
I was unaware of Courtesy Pay
I use Courtesy Pay elsewhere
Annual Guy H. Thorpe Memorial Scholarship
I use Annual Guy H. Thorpe Memorial Scholarship
I was unaware of Annual Guy H. Thorpe Memorial Scholarship
I use Annual Guy H. Thorpe Memorial Scholarship elsewhere
Member Loyalty Program
I use Member Loyalty Program
I was unaware of Member Loyalty Program
I use Member Loyalty Program elsewhere
VISA Gift Cards
I use VISA Gift Cards
I was unaware of VISA Gift Cards
I use VISA Gift Cards elsewhere
Skip-A-Pay
I use Skip-A-Pay
I was unaware of Skip-A-Pay
I use Skip-A-Pay elsewhere
New & Used Auto Purchase Perks & Discounts: Brunswick Auto Mart, Carvana, Enterprise Car Sales and Ganley Hyundai of Parma
I use New and Used Auto Purchase Perks and Discounts
I was unaware of New and Used Auto Purchase Perks and Discounts
I use New and Used Auto Purchase Perks and Discounts elsewhere
AutoCash Program
I use AutoCash Program
I was unaware of AutoCash Program
I use AutoCash Program elsewhere
Sprint Cellular Service Discounts
I use Sprint Cellular Service Discounts
I was unaware of Sprint Cellular Service Discounts
I use Sprint Cellular Service Discounts elsewhere
TurboTax Discount
I use TurboTax Discount
I was unaware of TurboTax Discount
I use TurboTax Discount elsewhere
Playhouse Square Theater Discount Tickets
I use Playhouse Square Theater Discount Tickets
I was unaware of Playhouse Square Theater Discount Tickets
I use Playhouse Square Theater Discount Tickets elsewhere
ProFlowers Discount
I use ProFlowers Discount
I was unaware of ProFlowers Discount
I use ProFlowers Discount elsewhere
Car Rental Service Discounts at Alamo
I use Car Rental Service Discounts at Alamo
I was unaware of Car Rental Service Discounts at Alamo
I use Car Rental Service Discounts at Alamo elsewhere
Amusement Park Discount Tickets at Cedar Point & Cedar Point Shores, Kennywood, and Waldameer & Water World
I use Amusement Park Discount Tickets
I was unaware of Amusement Park Discount Tickets
I use Amusement Park Discount Tickets elsewhere
Discounted Movie Tickets at Cinemark & Regal Cinemas
I use Discounted Movie Tickets
I was unaware of Discounted Movie Tickets
I use Discounted Movie Tickets elsewhere
Are there any products/services that you would like to see us offer that we currently do not?
*
Do you use credit card technology such as Apple Pay, Google Pay, etc.?
*
Is there anything else you would like us to know?
Thank you for your help in steering Century Federal forward!! You're the best!!
Sharon L. Churchill, CPA CCE
President and Chief Executive Officer