Visa Signature FAQs
How do I contact the Visa Signature concierge?
For restaurant reservations, gift arrangements and event tickets, call 800-953-7392.
How do I contact Visa Signature 24-Hour customer service?
For general Visa Signature benefits questions, call 866-820-3846.
Cash Back Mall FAQs
How do I access my Cash Back Mall account?
Access Cash Back Mall through Online Banking or by accessing your credit card account online here.
When can I request the cash back that I have earned?
Anytime! Once your Cash Back reward total has accrued to a minimum of $5, you can request cash back at will. (It may take up to three business days for rewards to post.) The cash back can be redeemed as an account credit or a credit to your Century Federal checking or savings account
How can I earn the additional cash back being advertised on Cash Back Mall by a merchant?
For online offers, you need to use the link to the merchant provided in Cash Back Mall and pay with your Century Federal Visa Signature card in order to earn the additional Cash Back. Make sure to read the details of the offer before you buy. For some in-store offers, you may see an “Activate” button next to the offer. You will need to click that button prior to shopping at that merchant to earn the additional cash back reward. If you "Activate" a reward for an in-store offer, please note the expiration date. Once that date has passed, that offer will no longer be active. If no button or link is present, simply use your Century Federal Visa Signature card to make your purchase in-store.
Does the cash back reward advertised by a merchant include the 1.5% cash back that I’m earning on my Century Federal Visa Signature card?
The cash back reward advertised by a merchant in Cash Back Mall is in addition to the 1.5% that you earn from Century Federal.
Does the cash back I have earned ever expire?
Cash back rewards you have earned expire 4 years from when they were earned. Cash back rewards are displayed on your credit card statement every month.
What do I do if my card is lost or stolen?
To report a lost or stolen Century Federal VISA Card please call the following numbers:
Who do I call with additional questions about my card?
For any credit card related inquires please call Century Federal’s Member Service Center at 216-535-3200. If you have questions regarding your account outside of regular business hours, please contact the 24-hour customer service line at 866-820-3088.
Visa Signature 1.5% Cash Back Disclosure