Hardship Assistance Program

💜 Loan Payment Assistance

Here for you when life gets tough.

Everyone goes through challenging moments — and when unexpected financial hardship hits, you don’t have to face it alone.
Century Federal’s Hardship Assistance Program is designed to support members experiencing temporary financial strain and help you stay on track with confidence and compassion.

Whether you need short‑term relief, payment flexibility, or help finding the best option for your situation, our dedicated team is ready to guide you.

🤝 How We Can Help

Our Hardship Assistance Team will work with you to explore personalized solutions, which may include:

Temporary payment relief
Payment modification options
Short‑term extensions
Guidance on next steps and budgeting support

Every situation is unique — and we’re here to listen, understand, and offer options that fit your circumstances.

📞 Talk With Our Hardship Assistance Team

To see if you qualify and discuss available relief options:

👉 Call: 216‑535‑3201
👉 Email: hardship@cenfedcu.org

Hours: Monday–Friday, 8:00 AM – 4:00 PM ET

For credit card payment assistance, call 866‑820‑3088.

You’re not alone — and reaching out is the first step toward getting back on track.

🏦 We’re Here for You — Anytime, Anywhere

Even during difficult times, you can continue managing your finances with confidence through:

✔️ Online Banking & Mobile App

Check balances and view transactions
Deposit checks remotely
Update your contact information
Transfer money between accounts
Pay bills and loans
Send money with person‑to‑person payments

✔️ Easy Enrollment

New to online banking?
It’s quick to set up:

Visit our homepage to enroll
Or download our mobile app for Apple or Android

🏬 Prefer In‑Person Support?

Our branches are open and ready to help.
Use our branch and ATM locator to find the nearest location or one of 30,000+ surcharge‑free ATMs.

Your safety and financial well‑being are always our top priorities.

🔒 Stay Safe & Protect Your Information

Please remember:

Century Federal will never call, text, or email asking for your password or confidential information.
Be cautious of suspicious messages, links, or calls — especially during times of financial hardship.

Your security matters to us.

💬 Need Help With Something Else?

Our Member Services Center is also available to support you:

📞 216‑535‑3200
Hours:

Mon–Fri: 7:30 AM – 6:00 PM
Sat: 8:00 AM – 2:00 PM

📧 Email: memberservice@cenfedcu.org

💜 You’re a Member — and We’re Here for You

Financial hardships can be stressful, but you don't have to navigate them alone.
Together, we’ll work toward solutions that help you stay on track and move forward with confidence.

Our branches are here for you too

Use our branch and ATM locator to view the status of your preferred branch and our network of more than 30,000 fee-free ATMs. Please take the recommended safety precautions when utilizing ATM machines of any kind, as well as handling cash or other currency.

Stay safe

During these challenging times, our members’ health, safety and security is our top priority. That's why in addition to following guidance from the U.S. Centers for Disease Control (CDC), the Governor of Ohio, and the Ohio Department of Health, we have implemented enhanced cleaning procedures at our branches and offices.

And, please recognize that during these types of situations, you may receive fraudulent attempts (via phone, e-mail, or text) to obtain your personal information, including passwords or other confidential information. Remember that Century Federal Credit Union will never call to ask for your password or any other confidential information.

Our Member Services Center is also available for your questions at 216-535-3200 from Monday-Friday from 7:30AM - 6:00PM, and Saturday 8:00AM – 2:00PM ET. You may also contact us by email at memberservice@cenfedcu.org.

As always, thank you for choosing Century Federal Credit Union. Together We’re Better!

Interest will accrue during the 90-day no payment period for each of the deferral programs.